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Review / Cancel a reservation
How to consult, cancel or modify a reservation, how late can a booking be cancelled, etc.
Click on a question to display the answer.
How can I review a reservation made online at www.ibishotel.com ?
It's easy!
To view your reservation now, click here.
You can also call the hotel you have booked direct to check on your reservation. You can find the hotel address and phone number by clicking on "Information" adjacent to its name.
In France, you may also check your reservation by calling the Express Reservations centre on 0892 686 686 (€0.34/min., tax incl.) (reservations for ibis hotels in France).
Around the world, wherever you are, you can always call the Reservations Centre closest to you.
- Have your reservation number handy
- Log onto www.ibishotel.com and click on "View/Cancel"
- Enter your reservation number
- View your reservation
To view your reservation now, click here.
You can also call the hotel you have booked direct to check on your reservation. You can find the hotel address and phone number by clicking on "Information" adjacent to its name.
In France, you may also check your reservation by calling the Express Reservations centre on 0892 686 686 (€0.34/min., tax incl.) (reservations for ibis hotels in France).
Around the world, wherever you are, you can always call the Reservations Centre closest to you.
How do I cancel a reservation that I made online at www.ibishotel.com ?
It's easy!!
To change your reservation now, click here. To cancel a reservation made directly with an hotel, you have to call the hotel where you have booked directly to cancel your reservation.
In France, you may also check your reservation by calling the Express Reservations centre on 0892 686 686 (€0.34/min., tax incl.) (reservations for ibis hotels in France).
If you do not manage to cancel your reservation, you can call one of our Call Centres.
- Have your reservation number handy
- Log onto www.ibishotel.com and click on "View/Cancel"
- Enter your reservation number
- Change your reservation
To change your reservation now, click here. To cancel a reservation made directly with an hotel, you have to call the hotel where you have booked directly to cancel your reservation.
In France, you may also check your reservation by calling the Express Reservations centre on 0892 686 686 (€0.34/min., tax incl.) (reservations for ibis hotels in France).
If you do not manage to cancel your reservation, you can call one of our Call Centres.
What is the latest time can I cancel my reservation on the Internet?
- 6 p.m. (local time of the country where the hotel is located) on the Internet
- 7 p.m. (local time of the country where the hotel is located) if you contact the hotel direct.
To find the phone number of an ibis hotel, search for your hotel on a map and click on "Information" adjacent to the name of the hotel.
- 7 p.m. (local time of the country where the hotel is located) if you contact the hotel direct.
To find the phone number of an ibis hotel, search for your hotel on a map and click on "Information" adjacent to the name of the hotel.
How do I modify a reservation after making it on online?
It's simple!
To modify a reservation now, click here.
In France, you can also change your reservation by calling the Express Reservations centre on 0892 686 686 (€0.34/min., tax incl.) (reservations for ibis hotels in France).
Wherever you are around the world, you can always call the Reservations Centre closest to you.
- Have your reservation number handy.
- Log onto www.ibishotel.com and click on "View/Cancel"
- Enter your reservation number.
- Cancel one or all the rooms you reserved.
To modify a reservation now, click here.
In France, you can also change your reservation by calling the Express Reservations centre on 0892 686 686 (€0.34/min., tax incl.) (reservations for ibis hotels in France).
Wherever you are around the world, you can always call the Reservations Centre closest to you.
I've lost my reservation number. What should I do to review or cancel my reservation?
Contact the hotel where you booked a room and state that you made
your reservation on the Internet.
So that you don't lose your reservation number in the future:
- Print out the page on which it is displayed.
- Request an e-mail confirmation which includes the number by clicking on "Yes" when the option is shown.
To find the telephone number of an ibis hotel, find the hotel on the interactive map and click on "More info" next to its name.
You may also call the Reservations Center closest to you.
So that you don't lose your reservation number in the future:
- Print out the page on which it is displayed.
- Request an e-mail confirmation which includes the number by clicking on "Yes" when the option is shown.
To find the telephone number of an ibis hotel, find the hotel on the interactive map and click on "More info" next to its name.
You may also call the Reservations Center closest to you.
What if I don't manage to cancel a reservation made on www.ibishotel.com?
To cancel a reservation,
To cancel your reservation now, click here.
If you booked through a hotel, call the hotel to cancel your reservation.
In France, you can also change your reservation by calling the Express Reservations centre on 0892 686 686 (€0.34/min., tax incl.) (reservations for ibis hotels in France).
If you do not manage to cancel your reservation, you can call one of our Call Centres.
- Have your reservation number handy
- Log onto www.ibishotel.com and click on "View/Cancel"
- Enter your reservation number
- Cancel your reservation
To cancel your reservation now, click here.
If you booked through a hotel, call the hotel to cancel your reservation.
In France, you can also change your reservation by calling the Express Reservations centre on 0892 686 686 (€0.34/min., tax incl.) (reservations for ibis hotels in France).
If you do not manage to cancel your reservation, you can call one of our Call Centres.
