Guaranteed Maximum of 15 Minutes

Have a problem?

So we've devised a satisfaction guarantee*: if you encounter a problem in your room, we promise to make things right as quickly as possible no matter what time it is. Your problem's resolved in 15 minutes, or the service is on us!

*The 15-minute satisfaction guarantee applies to the breakfast, the room, the snacks and the bar.

ibis, the first hotel chain in Europe to achieve the ISO 9001 certification

ISO 9001 certification awarded by BVC

ISO 9001 certification, awarded by BVC (Bureau Veritas Certification), recognizes the professionalism of our teams and our reliable organization. In the hotels the certification, applies to : Accommodation 24/7, breakfast from 4.00 a.m. to 12.00 noon, and round-the-clock bar and snack service.

Download our ibis Quality Policy